Refund policy
We want you to be happy with your purchase.
If you're not satisfied with the quality of your item, you may request a return within 30 days of receiving your order.
To be eligible for a return, the item must be unworn, unused, with tags attached, in its original packaging, and accompanied by your proof of purchase.
To start a return, please contact us at support@enduwear.com. Once your return request is approved, we'll provide return instructions. Items sent back without prior authorization will not be accepted.
Defective, Damaged, or Incorrect Items
Please inspect your order upon arrival.
If your item arrives defective, damaged, or incorrect, contact us within 5 business days of delivery. Please include:
- Your order number
- A brief description of the issue
- Clear photos of the item
Once we've confirmed the issue, you do not need to return the item. You may choose either:
- A free replacement, or
- A full refund
The choice is yours.
Refunds
If your refund is approved, it will be issued to your original payment method. Processing times vary depending on your bank or payment provider.
For returned items due to dissatisfaction with quality, we'll process your refund after receiving and inspecting the returned item.
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made products
- Gift cards
- Sale or clearance items (unless defective or incorrect)
Exchanges
We do not offer exchanges. If your item is defective, damaged, or incorrect, you may choose a replacement or a full refund instead.
European Union Customers
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, in accordance with applicable consumer protection laws. Returned items must be unworn, unused, with tags attached, in their original packaging, and accompanied by proof of purchase.